course Content
Just some of what our courses cover:
- Confidentiality
- IT Security
- Basic software ‘how to’s’
- Task Management
- Phone use & manner (detail)
- Safety in the Allied Health Industry
- OH&S
- Infection control
- Basic validation and de-escalation skills
- Cross cultural skills
- Relationship marketing
- Health promotion
- Office culture and Team building
- Stakeholders and providers
- In house communications
- Basics of finances
- Resolving interpersonal conflict
- Positive reinforcement principles
- Business continuity, disaster planning, and change management
- Medicare and Mental Health Plans
- Information exchange
- Legal awareness
- Written communication
- Boundary setting with clients
- Examples of difficult conversations & how to solve them
- Managing clients at risk in the waiting room
- Gatekeeping and what goes through to management
About Us
Live Training
Many find the best way to learn is live, with others. Our workshops are held either online or in person, and are run by trainers already in the industry.
People attending our live workshops say they benefit from being able to ask questions immediately, take part in role plays and being able to use the information immediately in our simulations.
Employers can feel confident knowing that each participant has shown competence and actively engaged in the content.
Online modules
Each of our recorded modules are available for purchase separately, or as a full course.
This type of study is self paced and convenient for those who require flexibility, or who wish to simply obtain specific pieces of information.
When the full course is purchased a manual is provided for the participant to work through and complete, which helps with information retention and understanding.
Let's mix it up
We want to provide you with exactly what you need, therefore we also have a number of 'mix and match' options.
- We can group a number of modules together to make a specific course.
- We can provide workshops directly to your organisation
- We can provide online modules followed by assessment to be able to grant a certificate, as well as provide assessment of competence and help with any areas of concern.
- We can work together to make what you need!
Gain a certificate for your resume or employer
The live workshop and mixed presentation each include assessments that ensure the information is being retained and understood, and when they have completed the tasks satisfactorily they are granted our Certificate of Allied Health Admin Practices. Participants can use this on their resume, or can provide it to an employer to prove competence and completion*.
*Please note that as we are not a registered training organisation this certificate is not considered a full qualification. The completion certificates given comes with a transcript of completed course content for employers to be aware of the content covered.